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What is the “5 Star” experience?
How Old is My Ornament?
Do You Offer More Than Ornaments & Decor?
What Forms of Payment Do You Accept?
How Do I Contact You?


What is the “5 Star” experience?
Item as Described: I strive to completely describe the item that you wish to purchase with acurasy. I also take photos so that you can "see" what you are buying from us. I am also happy to answer any questions about the item before you make your decision to buy. Communication: I check my email several times a day during our business hours ~ Monday thru Friday 8am to 5pm pst and periodically on Saturday. Did I answer your questions in a timely manner? Did you receive a professional and accurate answer to your questions? Did you receive a shipping notification? Shipping Time: I strive to ship within 48 hours of your payment so that you can begin to enjoy your purchase right away. All items are packed securely in bubble wrap and styrofoam peanuts or air bubble cushioning in a padded envelope or box to ensure a safe trip through the postal system. I pride myself on packing a safe and secure package so that your items arrive as pictured. I ship both 1st class and Priority both domestic and international service. Please keep in mind that delivery time of course depends on the post office, I will do my part in getting your package to them right away. Shipping & Handling Charges: Your shipping charges include postage and the cost of packing material. International shipments also include extra time and travel expences to the Postal Service. I offer a wonderful shipping discount for additonal items, so buy all you want for a nice low shipping price. At check out if you are seeing a shipping price that you feel is in error, please get in touch with me and I will send you a corrected invoice with the best shipping price. Please email me at gmastree@fromgrandmastree.com with any questions or comments about my service and may all your shopping experiences be 5 star ones!

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How Old is My Ornament?
Visit my informational report "Quick Guide to Collecting Christmas by Decate" at http://www.squidoo.com/christmasbydecade

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Do You Offer More Than Ornaments & Decor?
Yes, I do, but not in this store. Please check out my website www.fromgrandmastree.com for vintage Christmas that you'd swear was From Grandma's tree. And last, but not least, I offer an ever changing array of vintage Christmas items on eBay. www.stores.ebay.com/From-Grandmas-Tree.

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What Forms of Payment Do You Accept?
I gladly accept PayPal, Google Checkout, money order/cashiers check or personal check (subject to a hold for clearance). I try to make it easy for you to complete your purchase. If you encounter any difficulties, please email me at gmastree@fromgrandmastree.com

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How Do I Contact You?
Just email gmastree@fromgrandmastree.com with any question, concern or comment. I check my email frequently and respond promptly.

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Last Updated: 20 Mar 2010 15:08:00 PDT home  |  about  |  terms  |  contact
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